Yes, Henrik.

I worked for a time for Nordstrom. CEO Blake Nordstrom believed in the inverted triangle where he was the least important person in the company and that the customer was primo, followed by the individual salesperson attending to them.

The U.S. Military is like this likewise (whoever came first, Nordstrom or national defense, I'm not sure), where each level above serves the level below and not above.

Yes, I'm led to believe writers and Medium get this wrong.

Again, Best to you.